- Installation Issues
- Feature Issues
- User Manual and Other usage related help
Accessing Support Tools
Please note the support will take 3-5 working days and will work only via Email or Ticket.
- Developer Support or Programming Issues
- Support for Modified Codes
- Offline Installation or via Remote Desktop Tools
- Incompatible Hosting. Check the requirement of software to ensure your server has compatibility and minimum requirement.
- *Css Tweaks or Modifications
- Layout Overhauling
Who may need Urgent Support ?
- Something very Urgent (Live Exams etc)
- Developer Support
- Little Problems (For Expired Support)
- Real Time issues
- Support for 3rd Party Codes
Benefits of Urgent Support
- On Call Support
- One on One Developer Assignment
- Dedicated Account Manager
- Quick Resolutions without Delay
- Cost Effective (as compared to Support Renewal)
How Support Works ?
- Support is available from Monday to Friday between 10:30 AM to 6:30 PM GMT +5:30 India
- Free / Regular Support works in queue and must be via Email / Ticket System.
- We do not offer telephonic support or real time support. It works on First Come First Serve Basis for Free / Regular Support.
- Live Chat, Comment Sections Pages are not for Troubleshooting or Support Assistance
Before raising Support request !
- Search the documentation, it may resolve your issues faster than creating ticket request.
- Ensure you have active support subscription to avoid delay.
- Always include Server Access details (Cpanel/FTP / SSH) so that our developer can access the site and check for issues without delay.
- Include the details of your issues (Error Code, Screenshot or any additional document help us determine the real problem) to get accurate resolution.