Accessing Support Tools
Please note the support will take 3-5 working days and will work only via Email or Ticket.
  • Installation Issues
  • Feature Issues
  • Bugs
  • Documentations
  • User Manual and Other usage related help
  • Developer Support or Programming Issues
  • Support for Modified Codes
  • Offline Installation or via Remote Desktop Tools
  • Incompatible Hosting. Check the requirement of software to ensure your server has compatibility and minimum requirement.
  • *Css Tweaks or Modifications
  • Layout Overhauling
Who may need Urgent Support ?
  • Something very Urgent (Live Exams etc)
  • Developer Support
  • Little Problems (For Expired Support)
  • Real Time issues
  • Support for 3rd Party Codes
Benefits of Urgent Support
  • On Call Support
  • One on One Developer Assignment
  • Dedicated Account Manager
  • Quick Resolutions without Delay
  • Cost Effective (as compared to Support Renewal)
Required Urgent Support?

Get your issue responded in less than * 1 hour by certified dedicated developers

[products columns=”3″ orderby=”ID” order=”ASC” ids=”7757, 7759, 7763″]
How Support Works ?
  1. Support is available from Monday to Friday between 10:30 AM to 6:30 PM GMT +5:30 India
  2. Free / Regular Support works in queue and must be via Email / Ticket System.
  3. We do not offer telephonic support or real time support. It works on First Come First Serve Basis for Free / Regular Support.
  4. Live Chat, Comment Sections Pages are not for Troubleshooting or Support Assistance
Before raising Support request !
  1. Search the documentation, it may resolve your issues faster than creating ticket request.
  2. Ensure you have active support subscription to avoid delay.
  3. Always include Server Access details (Cpanel/FTP / SSH) so that our developer can access the site and check for issues without delay.
  4. Include the details of your issues (Error Code, Screenshot or any additional document help us determine the real problem) to get accurate resolution.
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